USERNAME must be at least 3 characters

PASSWORD must be at least 10 characters and include a number and special character

AutoPay Payments: 
Allow 14 business days prior to the Bill Due Date when setting up Recurring Credit or Debit Card payments.
Allow 14 business days prior to the Bill Due Date when setting up a New Direct Draft account.

•      - If using a Credit or Debit Card, the payment will be charged five business days prior to the due date.

•      - If using a Checking Account, the payments will be drafted on the bill due date.

•           - Draft payments are processed three business days prior to the bill due date.

•           - Any changes made to an existing account after the draft payment has been processed will incur a $30 NSF fee.

•      - There is NO Convenience Fee for AutoPay payments. 

One-Time Payments:
- Convenience Fee of $1.00 will be charged for every one-time Credit Card transaction.

- The payment portal is disabled on disconnect day. The portal will be enabled the next business day.  

If your water service has been DISCONNECTED due to non-payment, notify Customer Service at (512)255-7871 x1 to make a payment. If a payment has been made, contact Customer Service for water service re-connection. Visit Due Dates/ Penalties for information on penalties and surcharges that may apply.